Refund Policy

Last updated: October 2025

Thank you for shopping at [novmind.com]. We sell digital products only (including but not limited to PDFs, eBooks, templates, and downloadable guides). Because digital items are instantly delivered and cannot be returned in the same way as physical goods, this Refund Policy explains when refunds are not available and the limited circumstances under which we may consider an exception as a gesture of goodwill.

1) Scope of This Policy

This Refund Policy applies to all purchases of digital products made directly on [novmind.com]. By placing an order, you acknowledge and agree to the terms below. If you buy our products through third-party marketplaces or platforms, their respective refund policies will apply; please consult those sites directly.

2) All Sales Are Final for Digital Products

All sales of digital products are final. Once a product has been downloaded, accessed, or delivered (e.g., access link sent to your email or download commenced), we do not offer refunds. This reflects the nature of digital content, which cannot be “returned” in the traditional sense and is immediately usable upon delivery.

Before purchasing, please review the product description, features, and any available previews or samples to ensure the item meets your needs. If you have questions, contact us before completing your purchase; we are happy to clarify product details.

3) Goodwill Support for Issues (No-Guarantee Clause)

We want you to have a smooth experience. If you encounter a problem with your purchase—such as a corrupted file, a wrong product delivered, download/access difficulties, or other technical issues—please reach out to us. We will use reasonable efforts to help resolve the issue by, for example:

Re-sending the download link or access credentials;
Providing a corrected or updated file;
Offering technical troubleshooting steps;
In limited and exceptional circumstances, considering a refund or store credit on a case-by-case basis.

Important: While we will work toward a mutually satisfactory outcome, refunds are not guaranteed. Any accommodation we offer (including partial or full refunds or credits) is discretionary and does not constitute a change to our general “all sales are final” policy.

4) Exceptions We May Consider (Case-by-Case)

In rare situations, we may consider an exception (at our sole discretion) where:

The file delivered is materially different from the product description and we cannot promptly correct the error; or
A verified technical issue on our side prevents access and cannot be resolved within a reasonable time; or
A duplicate purchase occurred due to a technical glitch (e.g., you were charged twice for the same item).

To review an exception, we may require proof of purchase, relevant order details, and a description or screenshot of the issue. We aim to respond promptly and will notify you of the outcome. If a refund is granted, it will be processed to the original payment method when possible.

5) Non-Refundable Situations (Illustrative)

Change of mind after purchase;
Preference dissatisfaction when the product matches its description;
Inability to use the product due to incompatible software or device where minimum requirements were stated or generally expected (e.g., a modern PDF reader);
Failure to download or access due to issues outside our control (e.g., local network restrictions, spam filters not whitelisting our emails, or device storage limits), after we have provided alternate access or reasonable assistance;
Download/access already completed or link accessed (our systems may record access events for fraud prevention and support).

6) How to Request Help

If you need assistance, contact our support team via email using the contact details at the bottom of this page, and include:

Your full name and the order number;
The email address used for purchase;
The product name and purchase date;
A description of the issue, plus screenshots if applicable.

We will confirm receipt and outline the next steps, which may include troubleshooting, re-delivery of files, or further verification.

7) Delivery & Access

Digital products are delivered via downloadable links or access instructions (typically by email or on-screen confirmation). Please ensure your email address is correct at checkout and check your spam/junk folder. If you do not receive your download link within a reasonable time after payment confirmation, contact us for help.

8) International E-Commerce and Digital Goods Compliance

This policy is designed with reference to prevalent international e-commerce standards for digital goods. In some jurisdictions, statutory rights (e.g., mandatory consumer protections) may apply. For example, in the EU/UK, consumer withdrawal rights for digital content may not apply once delivery has begun with your prior express consent and acknowledgment that the right is waived. Where required, we obtain such consent at checkout prior to granting access.

Nothing in this policy seeks to exclude or limit any non-waivable consumer rights available to you under applicable law. Where local laws apply, we will follow those requirements to the extent they differ from the terms stated here.

9) Fraud, Abuse & Chargebacks

We monitor for abuse and fraudulent activity (e.g., mass downloads, unauthorized sharing). We may decline refund requests if we suspect misuse, violation of our Terms, or fraudulent claims. If you believe a charge was made in error, please contact us first so we can investigate; unnecessary chargebacks may delay resolution.

10) Pricing, Taxes & Currency

All prices are listed in the currency indicated at checkout and may include or exclude applicable taxes depending on your location and the payment processor. Any local taxes, duties, or currency conversion fees charged by your bank or payment provider are your responsibility. Pricing errors that are obvious or inadvertent may be corrected, and we reserve the right to cancel orders affected by such errors with a prompt notice and a refund where payment was already captured.

11) Technical Requirements & Updates

Our digital products are generally compatible with standard PDF readers and widely-used devices. Please maintain up-to-date software to ensure optimal access. From time to time, we may release updated versions or corrections to files; where feasible, we will make reasonable efforts to provide updated access to prior purchasers, but this is not guaranteed unless expressly stated in the product description.

12) Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our products, processes, or legal requirements. Any modifications will be posted on this page with an updated “Last updated” date. The version in effect at the time of your purchase will govern that transaction unless otherwise required by law.

13) Agreement

By purchasing a digital product from [novmind.com], you confirm that you have read, understood, and agree to this Refund Policy, including the all sales are final provision and the limited, discretionary nature of any potential exceptions.

14) Contact Us

If you have questions about your order or need assistance with downloads or access, please contact us:

Website Name: [novmind.com]
Contact Email: info@novmind.com

We appreciate your trust and aim to resolve any genuine issues promptly and fairly while maintaining a clear and consistent policy for digital goods.